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Verification of Competency: The How, What, Why

Are you regularly checking whether your staff can operate safely? Maintaining a safe workplace environment is critical in every industry, especially high-risk ones involving machinery or hazardous substances. And it starts with ensuring your workers are competent in their roles and follow the correct procedures.

Check the training, supervision and assessment requirements for your work and jurisdiction. Australia’s model WHS framework is implemented through jurisdiction-specific laws; Victoria uses a separate OHS framework. A VOC record is one part of the evidence you may need.

How do you verify employee competency?

Verifying competence involves observing, training, evaluating and ongoing assessment of the worker's technical skills and core competencies. There are tools available to make that task a bit easier, including the following:
  • A skills matrix maps the skills and evidence needed for each role.

  • CheckSafe competency management software helps organise roles, training records and assessment evidence.

  • Verification of competency checks how a person applies relevant skills to the task and conditions being assessed.

In today's post, we focus on VOC, one of the most popular and powerful ways to determine whether team members have the required skills.

What is Verification of Competency?

VOC is a process for ensuring that employees have the necessary skills, knowledge, and ability to perform their tasks safely and effectively. It involves both theoretical and practical assessments to evaluate a worker's competence.

What are the benefits of a Verification of Competency?

Verification evidence helps you review whether a worker can apply relevant skills to the task. Keep it alongside training and role requirements in your competency management system.

Workplace safety
By ensuring staff remain competent, VOC helps with risk management and reduces the likelihood of workplace accidents.

Keep assessment evidence alongside the licences, qualifications and authorisations required for the work. A VOC record does not by itself establish that every applicable legal requirement has been met.

Choose an appropriate assessor

Choose an assessor with the skills, experience and any qualifications or authorisations required for the particular assessment. Confirm those requirements for the work and jurisdiction before deciding whether an internal assessment is appropriate.

Plan assessments around the work

Plan assessments around the task, site conditions and controls needed to conduct them safely. Allow time for observation, discussion and follow-up training where gaps are found.

Tailored assessments
You can customise evaluations to fit your specific operational needs.
Targeted training
VOCs provide department heads with more oversight of employees' skill sets. You can then tailor-make development programs to address any shortcomings.
Despite the many benefits, managing VOC can be time-consuming and heavy on paperwork. Records often need to be uploaded into multiple systems, and assessments can be missed or forms lost.

Organise VOC records with CheckSafe

CheckSafe helps your team create assessments and keep the resulting evidence with worker records. Explore our verification of competency software.

Keep assessment results, supporting evidence and follow-up actions together. Use the competency view to identify outstanding assessments and decide where further training or review is needed.

Book a demo to see how CheckSafe can organise competency records for your Australian workforce.